The pandemic exposed flaws in traditional business continuity plans. The answer? Intelligent automation to keep processes flowing even during disruptions. This article explores how smart automation can be your secret weapon for business resilience.

Countless decisions are made every day in every business. It turns out that it matters where those decisions are made. Some decisions should be made on the front lines, while others should be made in decision centers or war rooms.

In a world that is moving towards autonomous vehicles, aircraft, and robots, many pundits predict autonomous digital enterprises are not far behind. According to analysts from Pegasystems, “The autonomous enterprise is an organization which comprehensively applies AI and automation to engagement, servicing, and operations across the organization to operationalize agility and create a business that can become self-optimizing.”

Leaders need to understand what decisions are important, how quickly they must be made, and what the consequences of certain decisions could be. Nevertheless, it’s easy for leaders to be overwhelmed by decision overload. One way to overcome decision overload is to let intelligent systems make routine decisions using the embedded expertise of the company’s best experts.